Welcome to SexToysLiving.com’s FAQ section. We’re here to provide answers to your most common questions about our products, shipping, payments, and more. Our goal is to make your shopping experience as smooth and enjoyable as possible.

About Our Products

What types of products do you offer?
We specialize in premium pleasure products including anal beads, plugs, BDSM accessories, body toys, chastity devices, and more. Our carefully curated collection caters to all experience levels from beginners to enthusiasts.
Are your products body-safe?
Absolutely. We prioritize quality and safety, offering products made from body-safe materials. Each item in our collection meets strict safety standards for your peace of mind.
How do I choose the right product for me?
Consider your experience level, desired sensations, and comfort. Beginners might start with smaller sizes or less intense options. Our product descriptions include detailed information to help you make informed choices.

Shipping & Delivery

How discreet is your packaging?
Your privacy is our priority. All orders ship in plain, unbranded boxes or envelopes with neutral shipping labels showing only “SSL” as sender. Billing statements list only “SSL Store.”
What shipping options are available?
We offer two shipping methods:
1. Standard Shipping ($12.95) via DHL/FedEx: 10-15 days after dispatch
2. Free Shipping (orders $50+) via EMS: 15-25 days after dispatch
All orders process within 1-2 business days.
Where do you ship to?
We ship globally except to select Asian and remote regions. All orders ship from our discreet facility in Savannah, Georgia, USA.
Can I track my order?
Yes! All shipments include package tracking. You’ll receive tracking information once your order is processed.

Payments & Security

What payment methods do you accept?
We accept Visa, MasterCard, JCB, and PayPal for secure payment processing. All transactions are encrypted for your protection.
Is my payment information secure?
Absolutely. We use industry-standard encryption to protect your payment details. We never store full credit card information on our servers.

Returns & Exchanges

What is your return policy?
We offer hassle-free returns within 15 days of delivery. Items must be unopened in their original packaging. Contact [email protected] to initiate a return.
Can I exchange a product?
Currently, we only process returns for refunds. If you’d like a different product, you can return the original item (following our return policy) and place a new order.

Account & Privacy

Do I need an account to order?
No, you can check out as a guest. However, creating an account makes future orders faster and allows you to track order history.
How is my personal information protected?
We value your privacy. All personal information is securely stored and never shared with third parties except as necessary for order fulfillment. Our website uses SSL encryption for all data transmission.
I have more questions. How can I contact you?
Our pleasure experts are happy to help! Email us at [email protected] for any inquiries about products, shipping, or your order.

At SexToysLiving.com, we’re committed to delivering pleasure with purpose, one discreet package at a time. Thank you for trusting us with your intimate shopping needs.