At SexToysLiving.com, we stand behind the quality of our premium intimate products. If you’re not completely satisfied with your purchase, our discreet returns process ensures your privacy remains protected at every step.

Our Return Policy

You may return most unused items in their original packaging within 15 days of delivery for a full refund or exchange. For your protection and hygiene:

  • All products must be in unused, unopened condition with original seals intact
  • Sex toys and intimate accessories must show no signs of use
  • Original receipt or proof of purchase is required
Important Note: For health and hygiene reasons, we cannot accept returns on the following opened or used products:
  • Anal beads and plugs (Aneros, B-Vibe, Anal Beads categories)
  • Bullets and body massagers
  • Cock rings
  • Chastity devices
  • Barriers and condoms
  • Cleaners and personal care products
These items may only be returned if sealed in original packaging.

Simple Return Process

  1. Contact Us within 15 days of delivery at [email protected] with your order number and reason for return
  2. Wait for Approval – Our discreet customer service team will respond within 24-48 hours with return authorization and instructions
  3. Package Securely – Return items in their original packaging with all accessories and documentation
  4. Ship Discreetly – Use the provided return label (return shipping costs are customer’s responsibility unless the return is due to our error)
  5. Receive Refund – Once we receive and inspect your return, we’ll process your refund within 3-5 business days

Exchange Process

For exchanges of equal value:

  1. Follow the same process as returns
  2. Include a note specifying the replacement item (product name and SKU if possible)
  3. We’ll ship your new item as soon as we process the return

For exchanges of higher value, you’ll be charged the difference after your return is processed.

Refund Information

Refunds will be issued to your original payment method:

  • Credit Cards: 3-5 business days after processing (appears on your statement within 1-2 billing cycles)
  • PayPal: 3-5 business days after processing

Original shipping costs are non-refundable except in cases of our error.

Return Request Template

Subject: Return Request – Order #[Your Order Number]

Dear SexToysLiving Customer Service,

I would like to request a return/exchange for my recent order (#[Your Order Number]). Below are the details:

  • Product Name: [Product Name]
  • SKU: [If available]
  • Reason for Return: [Please specify]
  • Requested Action: [Refund/Exchange for [Product Name]]

Please advise next steps at your earliest convenience.

Best regards,
[Your Full Name]
[Your Contact Email]
[Your Order Number]

International Returns

For customers outside the United States:

  • Return shipping costs are the customer’s responsibility
  • Customs fees are non-refundable
  • Please mark the package as “Returned Goods” to avoid additional customs charges

Damaged or Defective Items

If you receive a damaged or defective product:

  1. Contact us within 48 hours of delivery at [email protected]
  2. Include photos of the damaged item and packaging
  3. We’ll arrange for a replacement or refund at no additional cost to you

At SexToysLiving.com, we handle all returns with the same discretion we apply to every order. Your return packaging will show only our company name (Sex Specialty Store) with no indication of contents.

For any questions about our returns policy, please contact our discreet customer service team at [email protected].