At SexToysLiving.com, we understand that privacy and discretion are paramount when shopping for intimate products. Our shipping and returns policies are designed with your comfort and confidentiality in mind.

Shipping Information

Order Processing

All orders are processed within 1-2 business days (excluding weekends and holidays). You’ll receive a confirmation email with tracking information once your order ships.

Shipping Methods & Delivery Times

We offer two discreet shipping options:

  • Standard Shipping ($12.95) via DHL or FedEx: 10-15 business days after processing
  • Free Shipping on orders over $50 via EMS: 15-25 business days after processing

Note: All packages are shipped in plain, unmarked boxes with the sender listed as “Sex Specialty Store” – no indication of contents will appear on the exterior.

International Shipping

We ship worldwide (excluding some Asian and remote regions). International customers are responsible for any customs fees or import taxes.

Returns & Exchanges

Our Return Policy

We accept returns of most unused items in original packaging within 15 days of delivery. For health and hygiene reasons, we cannot accept returns on the following opened or used products:

  • Anal beads and plugs (Aneros, B-Vibe, Anal Beads categories)
  • Bullets and body massagers
  • Cock rings
  • Chastity devices
  • Barriers and condoms
  • Cleaners and personal care products

These items may only be returned if sealed in original packaging with all hygiene seals intact.

Simple Return Process

  1. Contact Us within 15 days at [email protected] with your order number and reason for return
  2. Wait for Approval – Our discreet customer service will respond within 24-48 hours with return authorization
  3. Package Securely – Return items in original packaging with all accessories
  4. Ship Discreetly – Use the provided return label (return shipping costs are customer’s responsibility unless due to our error)
  5. Receive Refund – Processed within 3-5 business days after we receive and inspect your return

Exchange Process

For exchanges:

  • Follow the same process as returns
  • Include a note specifying the replacement item (product name and SKU if possible)
  • For exchanges of higher value, you’ll be charged the difference after return processing

Refund Information

Refunds are issued to your original payment method:

  • Credit Cards: 3-5 business days after processing (appears on your statement within 1-2 billing cycles)
  • PayPal: 3-5 business days after processing

Original shipping costs are non-refundable except in cases of our error.

Damaged or Defective Items

If you receive a damaged or defective product:

  • Contact us within 48 hours of delivery at [email protected]
  • Include photos of the damaged item and packaging
  • We’ll arrange for a replacement or refund at no additional cost

International Returns

For customers outside the United States:

  • Return shipping costs are the customer’s responsibility
  • Customs fees are non-refundable
  • Mark the package as “Returned Goods” to avoid additional customs charges

Contact Us

For any questions about our shipping or returns policy, please contact our discreet customer service team at [email protected].

Company Address:
228 East Huntingdon Street,
Savannah, US 31401